Virtual Receptionist

Virtual Receptionist - Work from Home (Hiring in the U.S. and Mexico only)

Our Virtual Receptionists love their job.

We are seeking experienced call-handling professionals for our elite Virtual receptionist position. We are passionate about our Virtual Receptionist agents being able to shine and utilize their inner "superpowers" every day by providing the best work environment, pay, and culture. Working at Smith.ai allows you to earn an industry-leading income and grow your career from the comfort and convenience of your home.

What you will do…

• Work 100% remote, working in the convenience of your home

• Answering calls for a variety of different businesses and professionals

• Taking messages, screening new clients, booking appointments, collecting payments, and transferring calls

• Understanding the caller’s needs and providing business information

• Being part of a team and contributing to continued excellence

You should apply if you...

• Have strong typing and multitasking skills

• Have access to high-speed internet

• Have the ability to work flexible hours in a quiet setting remotely

• Are a professional and confident communicator with clients

• Are a proficient and confident computer user

• Speak smoothly and confidently in English

We want “all-star” agents who are...

• Experienced professional communicators, verbally and in writing

• Instruction readers and listeners

• Solid ethical decision-makers

• Caring and respectful of everyone

• Responsive to change and understanding that there is always room to improve

• Multitaskers who can balance serving clients directly, too

• Resourceful and able to navigate learning new things with ease

Before you apply you must have...

• Authorization to work in the United States (if you are US-based) and the ability to pass a background check
• A personal desktop or laptop computer with Google Chrome browser installed
• Minimum 8GB RAM
• Minimum 1024x768 display resolution
• Mac Users:MacOS Ventura 13.6.1 version or earlier
• A reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download, and greater than 3 Mbps upload (tested by  https://www.speedtest.netandhttps://networktest.twilio.com)
• Strong typing skills: at minimum 40 wpm
• A quiet environment for answering calls, plus headset with a microphone arm attached.

PREDICTABLE SCHEDULING
We operate 24/7/365. We offer flexible hours with a requirement to work one shift on Monday and a minimum of 30 hours per week up to 40 hours per week. Our scheduling offers set hours, providing a level of predictability for our agents and contributes to a positive work/life balance. Shifts are broken into 2- to 5-hour blocks, and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.

OUTREACH OPPORTUNITIES
We are constantly expanding our services for small businesses, and one of our newest offerings is Outreach Campaigns. In addition to answering incoming calls as Virtual Receptionists, our Outreach Campaign team members are specially trained to handle various types of outbound calls. The work often entails appointment setting, customer follow-ups, pre-sales engagement, and more. If you're interested in growth, the Outreach Campaign team is a great path to explore the additional growth opportunities at Smith.ai.

Your pay and benefits will be...

For U.S.-based agents

• Starting, entry-level rate of $15/hour
• Starting, entry-level rate of $16/hour for bilingual agents who speak fluent English and Spanish
• Paid training
• Healthcare benefits available for agents working 30+ hours weekly

For Mexico-based agents:

• Starting rate of $11/hr
• Paid training

Additional potential earnings and benefits:

• Employee referral bonus of $150
• Many more team award earning opportunities!

Job Types: Full-time, Part-time

Pay: From $11.00 - $15.00 per hour

COVID-19 considerations:

Smith.ai is a fully remote workplace. All of our virtual receptionists work from the safety, convenience, and comfort of their own homes.

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