Job Summary
Right Management, Global Career Experts
Right Management (www.Right.com) is a global leader in talent and career management workforce solutions within Manpower Group. Right Management designs and delivers solutions to align talent strategy with business strategy. With over 3,500 employees working out of more than 300 service locations in over 50 countries around the world, Right Management partners with companies of all sizes-including more than 80% of the Fortune 500-to help grow and engage their talent, increase productivity and optimize business performance.
Right Management is part of Manpower Group, the world leader in innovative workforce solutions, serving some 4,000 clients over 80 countries each year (NYSE:MAN). Manpower Group is the world leader in innovative workforce solutions, and creates and delivers high-impact solutions that enable clients to achieve their business goals and enhance their competitiveness.
Position Overview:
A Resume Specialist provides resume development, editing services and coaching to employees, (candidates/users), who are making a career transition. The services may be by email or live web-based resume coaching and are paid by the employee's company.
College degree with 5+ years of business experience in industry verticals of: Aerospace & Defense, Transportation & Logistics, Food & Beverage / Retail, Energy / Oil & Gas / Mining, Financial Services, Technology, Healthcare, Manufacturing
Work is available during normal business hours in your time zone.
PROTOCOLS
Below are just a few of the protocols that must be followed to ensure quality service:
Strict protocols on how often you must contact the candidate throughout her/his service.
Documenting significant emails and interactions you have with/about a candidate in RightTrack .
Maintaining a detailed tracking log of candidates.
RESPONSIBILITIES
VERBAL COMMUNICATION
Demonstrates the ability to be articulate, empathetic, and an effective active listener.
Communicates clearly and succinctly.
Responds to verbal and written cues and adjusts communication to suit the audience.
Asks key questions to gather information and determine action points or solutions.
Interprets concepts and creates effective written material (i.e. accomplishment statements, profile statements for resumes).
Bi-lingual/multi-lingual helpful ( i.e., Spanish, French, Mandarin, Vietnamese), but not required
WRITTEN COMMUNICATION
Skilled in writing engaging and grammatically correct email messages.
Proven ability to edit resumes and experienced with personal branding concepts via resume, digital media (LinkedIn) and career marketing materials
RESULTS ORIENTATION
Completes tasks with speed and accuracy while meeting deadlines and following internal protocols.
Meets commitments and service quality standards; clarifies expectations and assignment outcomes.
Collaborates with candidate in a positive, proactive manner while maintaining a high level of confidentiality
Accomplishes goals via home office, with only remote support on an intermittent basis.
Independent and driven to take initiative in order to complete tasks and solve problems.
Team player willing to be flexible and adapt easily to changing priorities.
Professional presence; comfortable interacting with a diverse range of candidates and staff.
TECHNOLOGY
Resume Consulting is High Tech , High Touch and High Quality .
Must have a PC, NOT A MAC with computer speakers, microphone for VOIP use, and a clear webcam. Software required includes Microsoft Word, Excel and PowerPoint (Office 2010 or newer version)
Word - intermediate competencies to manipulate word documents including intermediate editing commands, i.e. Keyboard Shortcuts, Auto Correct. Word macros not required, but helpful. Ability to share basic software competencies with candidates who need help.
Excel - ability to perform key formulas, sorting and pivot tables, and enter data into spreadsheets.
WebEx / Skype - familiar and comfortable operating web technology and using webcam.
Windows Internet Explorer (Windows 7 or newer)
Internet - Cable or DSL high-speed access; good stable connection
Early adapters of new applications, technologies, tools, social media and resources. Adept in using electronic tools to enhance organization and sustain efficiencies. Demonstrated ability to learn new skills.
Phone - business line must have a voice mail system/service with a business professional message for incoming calls when the line is in use. (land line or cell phone) A dedicated, separate business telephone line is preferred. If a mobile line is not reliable (for example, calls are dropped or the reception is not clear), a land line is required. Phone coverage should include continental US and Canada, as appropriate. Phone charges are not reimbursable.
A shredder should be used to destroy any candidate documents.
A quiet work area that supports focused work. Every attempt should be made to present a professional environment, background and lighting, appropriate for webcam use.
EMPLOYEE CLASSIFICATION
Home-Based (work-from-home) Project Employees:
Are flexible to work 24-30 hours, with a minimum of 20 hours, during weekly business hours.
Resume Specialist must be available 5 days a week, Monday through Friday.
Hours are not guaranteed and change with the business need; hours may vary daily.
Salary range (US): $20-25/hour, depends on level of resume editing expertise
Please send your resume to: hblcmc@right.com
