Job Summary
A software company needs applicants for an opening for a Virtual SaaS Software Customer Support Representative.
Core Responsibilities of this position include:
- Suggesting service procedures, policies, guidelines and standards
- Handling customer technical support via Intercom and Video/Phone as needed
- Collaborating with Customer Success Team to provide a seamless client experience
Qualifications for this position include:
- Attend all customer support and product training as needed
- High-level problem-solving skills and technical competence
- Excellent internal and external communication skills, both written and verbal
- Tolerance for high-stress situations
- Shows aptitude for being a team player and mentor to peers
- Maintains a high level of understanding of all content provided by Product Development
