Virtual Sales Representative

Job Summary

A company is looking for a Virtual Representative 4, Small & Medium Business Direct Sales (Winback) - Retention.

Key Responsibilities

• Support customer retention and growth by addressing service disconnection requests and negotiating contract renewals
• Minimize churn by offering tailored product bundles and pricing to meet customer needs
• Prepare necessary documentation for service disconnections and collaborate with project management teams for implementation

Required Qualifications, Training, and Education

• High School Diploma or GED
• 7-10 years of relevant work experience
• Ability to work flexible hours, including nights and weekends
• Mastery of system order entry and disconnection policies
• Experience in sales and customer service environments