Job Summary
A software company has an open position for a Virtual Second Shift Application Support Specialist in Louisville.
Candidates will be responsible for the following:
- Facilitating positive proactive working relationships with customers and internal resources
- Performing visits to customer sites to perform any preventative maintenance
- Tracking and thoroughly documenting all customer issues in our ticketing system
Must meet the following requirements for consideration:
- Willing to travel in the beginning for training
- Bachelor's Degree with strong computer skills
- Excellent troubleshooting abilities and analytical skills
- Ability to write and understand SQL Queries
- Superior oral and written communication skills
- Self motivated.
- Excellent customer service skills
