Virtual Second Shift Application Support Specialist in Louisville

Job ID: Available for Members

Location: Kentucky

Compensation: Salary

Posted: Monday, February 26, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Education Level: Bachelors

Job Summary

A software company has an open position for a Virtual Second Shift Application Support Specialist in Louisville.

Candidates will be responsible for the following:

  • Facilitating positive proactive working relationships with customers and internal resources
  • Performing visits to customer sites to perform any preventative maintenance
  • Tracking and thoroughly documenting all customer issues in our ticketing system

Must meet the following requirements for consideration:

  • Willing to travel in the beginning for training
  • Bachelor's Degree with strong computer skills
  • Excellent troubleshooting abilities and analytical skills
  • Ability to write and understand SQL Queries
  • Superior oral and written communication skills
  • Self motivated.
  • Excellent customer service skills