Job Summary
A global computer hardware company is in need of a Virtual Senior Area Manager.
Candidates will be responsible for the following:
- Managing direct staff consisting of a team of Area Managers
- Conducting final Team Manager interviews as well as partner with Business Manager on Area Manager interviews
- Driving initiatives that increase efficiency to help scale and improve the business
Applicants must meet the following qualifications:
- Bachelors degree or equivalent work experience and/or strong proven track record
- Minimum 2+ years as an Area Manager with a consistent track record of experience in a large multi inbound call center
- Experience leading in an at home environment
- Experience working with HR on employee management and policies/procedures
- Extensive call center management experience with tools, workforce management, call tracking systems, IVR's and core call center metrics
- Strong ability to lead multiple projects/people at the same time
