Job Summary
An internet company needs applicants for an opening for a Virtual Senior Customer Service Manager.
Core Responsibilities Include:
- Ensuring appropriate resources are available to meet changing requirements and volume to meet performance objectives
- Analyzing team performance and create action plans to drive improvement in KPIs and close performance gaps
- Developing, managing and coaching managers of virtual inbound teams to build successful teams
Position Requirements Include:
- Strong Internet / PC skills
- Proven coaching skills that can impact both front-line agents and develop supervisors
- 2+ years of experience in managing virtual teams of 100+ employees required
- 5+ years of service management experience, with proven leadership track record and verifiable history of managing managers
- BS/BA degree or equivalent experience
- Proficiency in MS Office suite
