Job Summary
A company that markets products and services has an open position for a Virtual Senior Platform Support Specialist.
Core Responsibilities Include:
- Troubleshooting, resolving, and documenting technical issues
- Participating on the Emergency Escalation Line during and after hours
- Assisting in maintaining the knowledge base of known technical issues and platform information
Skills and Requirements Include:
- At least 2 years of work experience in customer support answering and managing technical inquiries
- A bachelor's degree or the equivalent combination of education, experience, and training
- Experience with CRM applications
- The ability to work effectively with all levels of the organization to effectively complete assigned projects
- Strong Problem-solving skills and the ability to identify issues and either resolve or provide alternatives
- Positive attitude and a desire to help others resolve problems and issues
