Virtual Senior Provider Support Representative

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Nov 08, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Day Shift, Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare company is seeking a Virtual Senior Provider Support Representative.

Core Responsibilities Include:

  • Listening to callers concerns
  • Walking caller through troubleshooting steps
  • Documenting required information through our client ticket management application

Qualifications for this position include:

  • High School Diploma / GED or higher
  • 1+ years of experience answering inbound calls within a corporate environment
  • 3+ years of experience in customer service
  • 6+ months previous technical support experience and / or help desk experience
  • Proficient in client management ticketing applications
  • Proficient Knowledge working on multiple internet browsers