Job Summary

A company that provides cloud-based software solutions has a current position open for a Virtual Software Customer Support Representative.

Core Responsibilities of this position include:

• Providing timely responses to customer service inquiries via product ticket system
• Working with customers to identify and replicate errors and defects
• Providing customer feedback to support management through regular team meetings

Qualifications Include:

• High school diploma or its equivalent
• Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrated ability to learn and understand basic office software applications
• Excellent verbal and written communication skills
• Telephone skills / etiquette; call screening
• Ability to prioritize work and handle multiple tasks