Virtual Store Support Operator

Job Summary

A company is looking for a Virtual Store Support Operator (FAST).

Key Responsibilities

• Assist customers with store/order policies and procedures while documenting interactions
• Maintain and update customer information in a case management system and follow up on outstanding items
• Work with store/field leadership and other departments to resolve customer concerns in a timely manner

Required Qualifications, Training, and Education

• High school diploma or GED; minimum of 2 years related experience or equivalent combination of education and experience
• Reliable internet access required for job duties and virtual meetings
• Typing speed of at least 45 words per minute
• Ability to work a flexible schedule and during all hours of operations
• Basic understanding of automotive terms and knowledge of vehicle repairs preferred