Virtual Student Success Manager

Job Summary

Leading the operational aspects of Virtual High Impact Tutoring, the full-time Virtual Student Success Manager will manage the National Tutor Team, develop Standard Operating Procedures, and ensure high-quality virtual instruction while working remotely.

Key responsibilities

• Design and maintain the Virtual HIT operating model, including instructional and quality workflows
• Build and manage the National Virtual Tutor Pool, standardizing onboarding and certification processes
• Translate customer insights into product requirements and collaborate with cross-functional teams for continuous improvement

Required qualifications

• 4+ years of experience in customer success, implementation, or product ownership roles in education, SaaS, or services
• Proven success in driving adoption of new products or programs
• Strong operational skills in workflow design and cross-functional project management
• Experience in education technology or services
• Bachelor's degree required