Job Summary
A work management software company is searching for a person to fill their position for a Virtual Technical Customer Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Delivering support to internal and external customers
- Maintaining high service standards
- Contributing to the team and cross-functional projects
Qualifications for this position include:
- Becoming certified in company product
- Start handling customer cases over email, phone, and chat in your first month
- Meeting and exceeding performance goals
- Becoming a Subject Matter Expert in a product area or delivering live training to customers