Job Summary
An educational company is seeking a Virtual Technical Support Customer Service Advisor.
Individual must be able to fulfill the following responsibilities:
- Serve as the first point of contact for customers seeking technical assistance
- Resolve end user inquiries by utilizing multiple technologies
- Manage and resolve identified client issues for assigned customer accounts
Qualifications for this position include:
- Excellent verbal and written communication skills
- Strong interpersonal skills and a very high degree of customer service ethic
- Analytical orientation with strong attention to detail
- Must be able to handle multiple job tasks at one time and escalate issues in a timely manner
- Strong multi-tasking abilities while working in a fast- paced environment
