Job Summary
A contact center and client relationship management company is searching for a person to fill their position for a Virtual Technical Support Representative in Raleigh.
Must be able to:
- Provide world class customer service at all times
- Follow up to customer inquiries by taking specific action in a timely manner
- Troubleshoot equipment and system problems
Applicants must meet the following qualifications:
- Ability to work under pressure, plan, meet deadlines and be accountable for yourself and the department
- Requires solid organizational skills, technical expertise, leadership and time management skills
- Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results
- Must have a keen sense of attention to detail, taking the initiative
- Skilled in determining why and how what steps or procedures are required in any situation
- Proven experience in overcoming unexpected difficulties and using logical problem solving skills
