Virtual Technical Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Jul 16, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Additional Information: Benefits Available

Job Summary

A real estate company has an open position for a Virtual Technical Support Specialist.

Candidates will be responsible for the following:

  • Providing a world-class customer experience to Real Estate Agents, Brokers and Staff
  • Working with Real Estate Agents, Brokers and staff to identify computer / software problems and advising on a solution
  • Diagnosing and resolving technical hardware and software issues

Applicants must meet the following qualifications:

  • AA degree in Computer Science or related field
  • 2+ years in a high-volume, technical support role with focus on delivering a world-class customer service / experience
  • Proper etiquette via engagement with agents/brokers in cloud based environment and phone
  • Ability to speak and write clearly and accurately
  • Demonstrated proficiency in typing and grammar
  • Knowledge of relevant software computer applications and equipment