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Virtual Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Jul 16, 2018
Job Category: Customer Service, Information Technology
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A real estate company has an open position for a Virtual Technical Support Specialist.

Candidates will be responsible for the following:

  • Providing a world-class customer experience to Real Estate Agents, Brokers and Staff
  • Working with Real Estate Agents, Brokers and staff to identify computer / software problems and advising on a solution
  • Diagnosing and resolving technical hardware and software issues

Applicants must meet the following qualifications:

  • AA degree in Computer Science or related field
  • 2+ years in a high-volume, technical support role with focus on delivering a world-class customer service / experience
  • Proper etiquette via engagement with agents/brokers in cloud based environment and phone
  • Ability to speak and write clearly and accurately
  • Demonstrated proficiency in typing and grammar
  • Knowledge of relevant software computer applications and equipment

COMPLETE JOB DESCRIPTION

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