Job Summary

An information technology company has an open position for a Virtual Technology Customer Service Representative.

Core Responsibilities Include:

• Process requests and inquiries reported by stakeholders via telephone, email, or web,
• Updating ticketing system based on contract requirements
• Performing detailed data entry projects

Required Skills:

• High school diploma/GED
• 2-3 years’ experience in service support
• Experience responding directly to customers and field support verbally and in writing
• Computer experience
• Able to work independently on a high productivity team