Virtual Technology Solutions Customer Support Associate

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sat, Sep 26, 2020

This job expires in 3 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A software company is filling a position for a Virtual Technology Solutions Customer Support Associate.

Must be able to:

  • Handle customer support requests
  • Work with users across email, phone, and chat
  • Build and maintain helpdesk documentation

Required Skills:

  • Prior experience in technical support, customer support, or customer success roles
  • Not easily flustered, comfortable with difficult customers, disruption and frequent context switching
  • Highly responsive self-starter
  • You’re an “inbox of zero is my happy place” kind of person
  • Empathetic attitude with engineers and customers an overall strong team player