Job Summary
A software company has an open position for a Virtual Tier 2 Software Customer Support Advocate.
Core Responsibilities of this position include:
- Providing exceptional customer service to everyone
- Handling all types of tickets answering related questions
- Handling customer support live or asynchronously
Applicants must meet the following qualifications:
- You have 1+ years of client management, support or consulting experience
- You are an exceptional written and verbal communicator
- Problem-solving excites you! You dig in to learn the why behind the what
- You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you
- You are consultative and able to navigate the complexities and needs of customers
- You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts
