Virtual Tier 2 Technical Support Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Nov 13, 2020

This job expires in 12 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A technology company and payment processing services has an open position for a Virtual Tier 2 Technical Support Representative.

Must be able to:

  • Provide level one troubleshooting
  • Research customer problems/issues to increase personal knowledge
  • Identify and resolve application and service issues and any other questions that may arise

Qualifications for this position include:

  • 5 years of onsite/phone customer support OR technical customer support experience
  • Experience supporting customers through case management tool/software
  • Bachelor’s Degree is preferred