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Virtual Tier 2 Technical Support Representative

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Nov 13, 2020
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A technology company and payment processing services has an open position for a Virtual Tier 2 Technical Support Representative.

Must be able to:

  • Provide level one troubleshooting
  • Research customer problems/issues to increase personal knowledge
  • Identify and resolve application and service issues and any other questions that may arise

Qualifications for this position include:

  • 5 years of onsite/phone customer support OR technical customer support experience
  • Experience supporting customers through case management tool/software
  • Bachelor’s Degree is preferred

COMPLETE JOB DESCRIPTION

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