Virtual Tour Desk Agent

Job Summary

A company is looking for a Virtual Tour Desk Agent to coordinate guest tours and manage gifting programs.

Key Responsibilities

• Assign tours to sales representatives and manage daily operations of gifting and tour assignments
• Award gifts and premiums to guests and reconcile daily inventory of gift cards
• Track and verify tour data for accurate reporting to corporate and assist guests with inquiries

Required Qualifications

• High school diploma or equivalent; previous customer service experience preferred
• Positive attitude and professional appearance
• Proficiency with Microsoft Excel and company software
• Ability to work weekends, holidays, and extended hours as needed
• Bilingual in English and Spanish preferred