Virtual Training Facilitator

Job Summary

A company is looking for a Virtual Training Facilitator - Broker Customer Engagement & Retention.

Key Responsibilities

• Lead live virtual sessions using provided materials focused on customer-centered conversations
• Facilitate discussions, role-plays, and exercises to enhance broker communication skills
• Provide feedback and support program refinement after each session

Required Qualifications

• 3+ years of experience in healthcare, insurance, or customer service training
• Experience facilitating skills-based training for customer-facing teams
• Experience delivering interactive virtual training sessions for 20-30+ learners
• Strong understanding of compliance-aware communication in regulated environments
• Engaging facilitation style with a reliable virtual delivery setup