Virtual User Support Data Management Study Administrator

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Tuesday, March 27, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A research company needs applicants for an opening for a Virtual User Support Data Management Study Administrator.

Core Responsibilities Include:

  • Ensures timely delivery of a quality technical support service
  • Manage study start-up activities with SaaS vendor and URL configuration, including eLearning
  • Identify gaps in process and create necessary training

Required Skills:

  • Some travel will be expected and occasionally internationally
  • Undergraduate degree or its international equivalent in science, demonstrable experience will be considered as a substitute
  • Expertise in Microsoft Windows Operating Systems e.g. XP/7/8.1/10, Microsoft Office 2003/2010/2013/2016, Medidata Rave, DataLabs
  • Experience in many of the following Software Systems is ideal: Microsoft Office, Adobe Acrobat, Internet Explorer, Firefox, Google Chrome, SharePoint, Medidata Rave, and DataLabs
  • Familiarity working and supporting a global, distributed, multi-language environment
  • Customer service focused in approach to work both internally and externally