Virtual Visit Specialist

Job Summary

A company is looking for a Virtual Visit Specialist to assist members and practitioners with technology for virtual visits.

Key Responsibilities:

• Place outbound calls for virtual visit technology setup and troubleshooting
• Answer inbound calls from members and practitioners regarding technology issues
• Interact with members over video calls to ensure successful connection and support

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of telephonic or in-person customer service experience
• Knowledge of smart device setup and troubleshooting
• Experience with Microsoft Office software, including Word and Excel