Virtual Voice Technical Account Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Tuesday, April 10, 2018

Job Category: Account Management, Information Technology

Telecommute Level: Occasionally

Travel Requirements: Some Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A technology company is seeking a Virtual Voice Technical Account Manager.

Individual must be able to fulfill the following responsibilities:

  • Learn and document their use cases so that you can provide the highest quality of service
  • Participate in cross-functional customer meetings
  • Provide product and process related training to your customers

Qualifications Include:

  • 8+ years experience in a client-facing technical role preferably in a customer support team
  • Knowledge of IP Telephony protocols is required
  • The time management skills to handle tickets while maintaining high customer relationship
  • Ability to professionally and diplomatically address customer concerns and provide concise feedback
  • Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties
  • Experience working with team members in different geographic locations and timezones and with diverse cultural backgrounds