Job Summary

A technology company is seeking a Virtual Voice Technical Account Manager.

Individual must be able to fulfill the following responsibilities:

• Learn and document their use cases so that you can provide the highest quality of service
• Participate in cross-functional customer meetings
• Provide product and process related training to your customers

Qualifications Include:

• 8+ years experience in a client-facing technical role preferably in a customer support team
• Knowledge of IP Telephony protocols is required
• The time management skills to handle tickets while maintaining high customer relationship
• Ability to professionally and diplomatically address customer concerns and provide concise feedback
• Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties
• Experience working with team members in different geographic locations and timezones and with diverse cultural backgrounds