Job Summary
A wellness tech leader has a current position open for a Virtual Wellness Customer Service Representative.
Individual must be able to fulfill the following responsibilities:
- Manage incoming customer inquiries and customer escalations from core team and outside departments via email, chat and phone
- Respond to customers directly and and be a champion for improving the customer experience internally
- Empathize, advocate for, and maintain positive relationships with our customers
Applicants must meet the following qualifications:
- 2+ years in a customer service role at a direct to consumer business or in the health and wellness industry
- Experience with Salesforce, Zendesk and/or other customer service platforms
- Excellent written and verbal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Must be able to demonstrate all aspects of professionalism, prompt and courteous service, a positive demeanor in stressful situations
