Job is Expired
Location: Arizona, California, Colorado, Illinois, Nevada, New Jersey, New Mexico, New York, Oregon, Texas, Washington
Compensation: To Be Discussed
Staff Reviewed: Fri, Jan 14, 2022
Job Summary
A major nationwide food service provider is filling a position for a Virtual Workforce Management Analyst.
Candidates will be responsible for the following:
- Partnering with Director level leadership for handling various work from home duties
- Coordinating inbound and outbound contact activity
- Ensuring Call Center applications, routing, hardware and software technologies are running as designed
Qualifications for this position include:
- 3-5 Years of Workforce Management Experience (preferably Verint/Monet)
- Experience with facilitating training on Workforce Management systems
- 3-5 years’ experience generating, reviewing and analyzing reports
- Ability to develop and maintain effective working relationships with people of all levels throughout the organization
- Demonstrated proficiency in understanding the technology solutions of the contact center
- Strong verbal and written communication, interpersonal and presentation skills
