Visualization Technical Support Specialist

Job Summary

A company is looking for a Visualization Technical Support Specialist to manage customer support related to 3D viewing technologies.

Key Responsibilities

• Investigate and resolve CAD/HOOPS/3D viewing-related customer support issues
• Determine escalation needs to internal teams or third-party vendors while minimizing unnecessary escalations
• Manage communication with external vendors and prepare documentation on technical issues and resolutions

Required Qualifications

• 3+ years in a technical support or developer support role, preferably in a B2B software environment
• Experience with 3D viewing technologies and CAD
• Ability to run and debug a local development environment
• Experience communicating with external vendors or technology partners
• Familiarity with FreeCAD or other open-source CAD tools is a plus