VoC Solutions Portfolio Principal

Job Summary

A company is looking for a Principal, VoC Solutions Portfolio.

Key Responsibilities

• Define and evolve VoC service offerings and portfolio
• Maintain and manage the VoC services portfolio, responding to customer needs
• Own the go-to-market strategy for the VoC Practice in collaboration with leadership

Required Qualifications

• 8-12+ years of experience in advisory services, portfolio management, or product management
• Experience in customer experience, VoC, SaaS, or professional services within contact centers
• Strong understanding of go-to-market strategy in B2B environments
• Demonstrated ability to translate strategy into structured offers
• Experience analyzing portfolio performance and engagement economics