Vocational Rehab Payments Manager

Job Summary

A company is looking for a Vocational Rehab Payments Manager who will oversee and coordinate daily activities related to vocational rehabilitation payments.

Key Responsibilities

• Manage, develop, and evaluate contact center staff, including supervisors and team leads
• Monitor and report on hiring, performance management, and career development of staff
• Prepare and manage the overall call center budget and ensure compliance with policies and regulations

Required Qualifications

• Bachelor's degree from an accredited institution in a related field
• Five or more years of experience in business operations, public administration, or vocational rehabilitation
• Experience managing payment workflows for sensitive populations
• Solid understanding of the contact center industry, including metrics and reporting
• Advanced knowledge of Microsoft Office applications; project management skills are a plus