Voice Engineer

Job Summary

A company is looking for a Senior Engineer specializing in Voice & Contact Center technology.

Key Responsibilities

• Oversee the design, testing, and deployment of Voice infrastructure including IVR and VoIP components
• Gather technical requirements, develop low-level designs, and implement solutions for customers
• Conduct technical briefings, develop system documentation, and build integrations with related contact center solutions

Required Qualifications

• 3-5 years of experience in Voice engineering, preferably with contact center technologies
• Strong knowledge of IVR and Contact Center technology
• In-depth knowledge of Session Border Controllers, SIP Servers, and VoIP protocols
• Experience with Linux/Unix operating systems and SIP proxies
• Expert knowledge in configuring Asterisk and FreeSWITCH