Voice Engineer

Job Summary

Supporting and enhancing enterprise voice operations, the contract Voice Engineer will manage PSTN connectivity, oversee number lifecycle management, and administer Webex Contact Center configurations while working remotely.

Key Responsibilities

• Manage PSTN connectivity, including carrier coordination and troubleshooting voice services
• Own number lifecycle management, including DID inventory, assignment, and documentation
• Administer and support Webex Contact Center configuration and daily operations

Required Qualifications

• Strong experience with PSTN, SIP, and enterprise voice routing
• Hands-on experience managing number porting lifecycle, including LOAs and carrier coordination
• Experience administering Webex Contact Center
• Working knowledge of call flows, IVR design, queues, and routing strategies
• Strong troubleshooting skills across voice and contact center environments