Voice & Insights Manager

Job Summary

To support a long-term project for a major tech client, the full-time Voice & Insights Manager will measure and analyze agent experience, translating feedback into actionable insights that drive continuous improvement in a remote setting.

Key responsibilities

• Design and conduct agent surveys, analyze open-text feedback, and develop reporting to connect agent sentiment with content quality and business outcomes
• Utilize AI-assisted tools to accelerate data analysis, identify themes across large volumes of feedback, and surface insights efficiently
• Influence cross-functional stakeholders by communicating clear, compelling recommendations based on qualitative and quantitative data analysis

Required qualifications

• 4+ years of experience in research, analytics, insights, or voice-of-user roles
• Experience using AI tools for research synthesis, theme analysis, or reporting
• Demonstrated ability to design surveys and analyze qualitative feedback at scale
• Strong analytical skills, including proficiency with dashboards, metrics, and trends
• Proven ability to translate data and insights into actionable recommendations