Voice of Customer Analyst

Job Summary

A company is looking for a Client Informatics Voice of Customer Analyst.

Key Responsibilities

• Develop consultative analytic reports for national account clients focusing on disability, absence, voluntary benefits, and life products
• Lead the development of new reporting and analytics capabilities by collaborating with stakeholders to identify trends and enhance reporting models
• Provide consultative support and troubleshoot data issues while cultivating partnerships with various business units

Required Qualifications

• Bachelor's Degree in math, economics, computer science, information systems, engineering, or related fields; advanced degree preferred
• Strong technical skills in SQL and Data Visualization tools such as Tableau or PowerBI; statistical programming in Python or R preferred
• 5+ years of experience in an analytic and consulting capacity with proven business results
• Strong project management skills
• Knowledge of Group Disability products preferred