Voice of Customer Analyst

Job Summary

A company is looking for a Voice of the Customer (VoC) Analyst.

Key Responsibilities

• Manage customer feedback collection and ensure data integrity for the VoC program
• Analyze customer feedback data to identify trends and develop predictive models
• Assist in creating reports and dashboards on customer satisfaction metrics

Required Qualifications

• 5+ years of experience in a similar role, preferably in a multi-brand or retail environment
• Experience with Customer Experience Platforms such as InMoment, Medallia, and Qualtrics
• Proficiency in data visualization and analytical tools
• Experience with VoC platforms, survey methodologies, and sentiment analysis
• Strong analytical skills and a passion for understanding customer behavior