Voice of Customer Analyst

Job Summary

A company is looking for a Voice of the Customer Operations Analyst who will transform customer feedback into actionable insights to enhance customer experience.

Key Responsibilities

• Lead the creation and optimization of the Voice of Customer (VOC) listening strategy
• Analyze survey data and customer metrics to provide actionable insights for marketing strategies
• Develop and maintain VOC and CX dashboards for tracking customer sentiment and performance

Required Qualifications

• Bachelor's degree or equivalent experience
• 2+ years of experience in VOC, CX, customer insights, analytics, or marketing operations
• Hands-on experience with VOC programs, including survey design
• Strong analytical skills with proficiency in Excel and BI/visualization tools
• Experience translating business requirements into technical specifications