Voice of Customer Analyst

Job Summary

A company is looking for a Voice of the Customer Operations Analyst who will transform customer feedback into actionable insights to enhance customer experience.

Key Responsibilities

• Lead the creation, deployment, and optimization of the Voice of Customer (VOC) program
• Analyze customer feedback data to uncover trends and provide actionable recommendations
• Develop and maintain VOC dashboards for tracking customer sentiment and experience performance

Required Qualifications

• Bachelor's degree or equivalent experience
• 4+ years of experience in VOC, CX, customer insights, analytics, or marketing operations
• Hands-on experience with VOC programs, including survey design
• Strong analytical skills with proficiency in survey data and performance metrics
• Experience translating business requirements into clear specifications for technical teams