Voice of Customer Strategic Lead

Job Summary

A company is looking for a Voice of Customer Strategic Lead.

Key Responsibilities:

• Develop and maintain relationships with key stakeholders for VoC program alignment
• Lead organizational change initiatives and drive engagement for VoC program
• Execute program strategy, analyze customer feedback, and integrate insights into decision-making processes

Required Qualifications:

• Bachelor's degree or equivalent work experience
• 5 years of relevant experience
• Demonstrated capability in managing an omni-channel VoC program
• Proficient understanding of customer experience metrics and actionable insights
• Ability to effectively integrate VoC tools with business systems