Voice Operations Engineering Manager

Job Summary

A company is looking for an Engineering Manager, Core Voice Platform.

Key Responsibilities

• Lead and mentor a global voice operations team focused on reliability, performance, and scalability
• Manage daily operations, including incident response and on-call coordination
• Collaborate with cross-functional partners to deliver end-to-end voice solutions

Required Qualifications

• 12+ years of experience managing large-scale voice operations or DevOps teams
• Deep knowledge of SIP stack, call flows, and voice troubleshooting
• Hands-on experience with SBCs and policy servers, preferably Ribbon platform
• Proven background in on-call operations and incident management
• Solid understanding of cloud platforms (AWS or Azure)