Voice Operations Specialist

Job Summary

A company is looking for a Voice Operations Specialist - Remote.

Key Responsibilities

• Prepare and submit high volumes of porting orders and DID requests to carriers with accuracy
• Manage porting requests using carrier portals and internal systems, ensuring data integrity
• Provide timely status updates and respond to partner inquiries professionally

Required Qualifications

• Minimum 1 year of experience in customer support or customer care, preferably in telecommunications
• Experience using Salesforce CRM or similar tools
• Fluent in English (written and spoken)
• Ability to prioritize tasks and work in a fast-paced environment
• Ability to work both independently and as part of a team