Voice Technology Strategy Manager

Job Summary

A company is looking for a Voice Technology, Strategy & Analytics Manager.

Key Responsibilities

• Define, deliver, and manage the lifecycle of voice technology products
• Manage strategic product vision, discovery, roadmaps, and backlog
• Collaborate with stakeholders to execute go-to market and communication strategies

Required Qualifications

• Extensive experience in project management and managing senior management expectations
• Experience in customer journey mapping
• High expertise in telephony systems such as Avaya, Amazon Connect, Cisco, or Genesys
• Comprehensive understanding of call center operations and call routing design
• Familiarity with data querying languages like SQL, MySQL, or R