VoIP Technical Support Engineer

Job Summary

Seeking a full-time remote VoIP Technical Support Engineer, the successful candidate will manage escalated technical issues related to VoIP, SIP, DECT, and networking, ensuring continuity for customers and internal teams across Europe.

Key responsibilities:

• Own 2nd/3rd line escalated support cases for customers and internal teams
• Troubleshoot VoIP, SIP provisioning, DECT, hardware, and IP networking issues
• Coordinate with Engineering and Product on issues requiring deeper investigation or fixes

Required qualifications:

• Strong experience in 2nd/3rd line VoIP, UCaaS, or telecom technical support
• Hands-on knowledge of SIP provisioning, DECT systems, and hardware diagnostics
• Solid IP networking knowledge, including subnets, NAT, firewalls, and connectivity troubleshooting
• Experience with Wildix, x-hoppers, or similar communications platforms is strongly preferred
• Ability to independently manage complex escalations and drive them to resolution