VOIP Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist, VOIP.

Key Responsibilities

• Manage the entire phone system implementation process, ensuring successful customer setup
• Diagnose and resolve technical issues related to phone systems and VOIP hardware/software
• Create and update technical documentation and collaborate with teams to improve connectivity issues

Required Qualifications

• Minimum of 2 years of experience in VOIP support with a proven ability to manage escalated issues
• Demonstrated proficiency in diagnosing and resolving phone and VOIP-related technical issues
• Foundational understanding of basic networking concepts relevant to voice communications
• Proven ability to document technical fixes and maintain Standard Operating Procedures (SOPs)
• Experience with enterprise-grade VOIP platforms is a plus