Voluntary Benefits Claims Specialist

Job Summary

Supporting the Voluntary Benefits Delivery Capability team, the full-time Voluntary Benefits Claims Specialist will manage onboarding, customer administration, and claims processes for voluntary products while collaborating with internal stakeholders and vendors in a remote environment.

Key responsibilities

• Provide support for onboarding, customer administration, claims, and policyholder services
• Manage project reporting, system testing, and vendor communication regarding complex claims
• Monitor vendor metrics and evaluate actions to enhance delivery capability and improve customer experience

Required qualifications

• High School Graduate or Bachelor's Degree
• Familiarity with Excel, Word, and PowerPoint
• Experience in Supplemental Health claims preferred
• Strong communication and partnership skills