VP Customer Excellence Lead

Job Summary

A company is looking for a VP, Major Area Lead - Customer Excellence Group (Strat Tech, TMT & SI).

Key Responsibilities

• Owns the overall success, renewal, and growth for all customers in the Strategic Tech, TMT, & SI Major Area
• Drives alignment of customer success and expert services to enhance business value for customers
• Builds and nurtures C-level relationships to solidify partnerships and create a consistent customer experience

Required Qualifications

• 15+ years of experience in a leadership position within Strategic Tech, TMT, & SI
• Proven track record in building and growing high-performance organizations
• Experience in enterprise software and customer engagement functions
• Strong operational skills and ability to navigate a collaborative environment
• Demonstrated success in driving customer adoption and satisfaction