VP Customer Success

Location: Remote
Compensation: Salary
Staff Reviewed: Fri, Feb 02, 2024
This job expires in: 3 days

Job Summary

A company is looking for a VP Customer Success to ensure customer engagement, success, retention, and growth.

Key Responsibilities:
  • Lead, expand, and mentor a high-performing Customer Success organization
  • Develop and maintain strong relationships with customers and deliver outcomes demonstrating ROI
  • Architect the customer success organization to scale and develop account plans resulting in upsell, cross-sell, and renewal opportunities
Required Qualifications:
  • Demonstrated experience in a Customer Success (or similar) role, managing relationships with large, global, and complex organizations
  • Experience identifying patterns in customer behavior or responsiveness that indicate early warning signals of churn or advocacy
  • Experience building and managing teams in a fast-paced and dynamic environment
  • Software development, SaaS, and technical experience and ability to speak to technical customers in their language
  • A track record of developing and mentoring great talent, and building and motivating high-achieving teams

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