VP Customer Success

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, May 07, 2024
This job expires in: 8 days

Job Summary

A company is looking for a Vice President, Customer Success.

Key Responsibilities:
  • Establish a services/solutions revenue generating business
  • Deliver and manage world-class, scalable customer success processes throughout the customer lifecycle
  • Create a comprehensive customer retention calendar to mitigate churn and improve customer satisfaction

Required Qualifications:
  • Bachelor's Degree or equivalent
  • 10+ years' experience leading a sales or Customer Success team in a B2B SaaS environment
  • Prior success building and implementing day to day Customer Success operations processes at a $30MM+ company
  • Domain knowledge in market research and analytics
  • Understanding of enterprise technology

COMPLETE JOB DESCRIPTION

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