VP Customer Success

Job Summary

A company is looking for a Vice President, Customer Success.

Key Responsibilities:

• Establish a services/solutions revenue generating business
• Deliver and manage world-class, scalable customer success processes throughout the customer lifecycle
• Create a comprehensive customer retention calendar to mitigate churn and improve customer satisfaction

Required Qualifications:

• Bachelor's Degree or equivalent
• 10+ years' experience leading a sales or Customer Success team in a B2B SaaS environment
• Prior success building and implementing day to day Customer Success operations processes at a $30MM+ company
• Domain knowledge in market research and analytics
• Understanding of enterprise technology