VP of Client Growth

Job Summary

Leading the Client Growth organization, the full-time VP of Client Growth will oversee client relationships, drive retention and growth strategies, and collaborate cross-functionally to enhance portfolio performance in a remote setting across North America.

Key responsibilities

• Establish strategic account practices and engagement standards to enhance portfolio performance
• Build and scale commercial discipline and service models to drive sustainable Net Revenue Retention (NRR)
• Develop senior client growth leaders to influence executive stakeholders and manage complex enterprise relationships

Required qualifications

• Proven experience in scaling client growth or account management organizations in agency or professional services environments
• Strong commercial mindset with expertise in pricing, scoping, contract negotiation, and margin management
• Ability to partner effectively with senior client stakeholders and executive teams
• Experience in building operational rigor and cross-functional alignment for sustainable growth
• Track record of driving exceptional delivery and disciplined execution in client relationships