VP of Customer Excellence

Job Summary

A company is looking for a VP, Customer Excellence Product Management and Portfolio Strategy.

Key Responsibilities

• Define the long-term product strategy and portfolio vision for Customer Excellence, focusing on innovation and customer value
• Lead the development and execution of the product roadmap across various offerings, ensuring scalability and global alignment
• Build and develop a high-performing product organization that fosters innovation and customer-centricity

Required Qualifications

• 15+ years of experience in product management and portfolio strategy in a high-growth technology business
• Proven experience leading product management for large-scale SaaS companies
• Experience in driving strategy, roadmap development, and lifecycle management in complex organizations
• Strong commercial acumen, including pricing and monetization experience
• Experience leading digital or AI-enabled product initiatives preferred