VP of Customer Success

Job Summary

A company is looking for a VP Customer Success Enablement.

Key Responsibilities:

• Lead the Customer Success Management team to enhance product adoption and improve net revenue retention
• Oversee complex escalations within the Critical Account Program to strengthen customer relationships
• Drive workforce planning initiatives and identify opportunities for technology enablement in Customer Success and Support

Required Qualifications:

• Proven experience in senior Customer Success leadership roles, preferably in SaaS or technology sectors
• Experience managing critical customer escalations and restoring customer trust
• Strong track record in driving organizational growth and operational scalability
• Expertise in strategic workforce planning and process optimization
• Deep understanding of SaaS business models and customer-focused strategies